Internal Technical Support Engineer – Test & Measurement

A superb opportunity for a technically skilled internal support engineer to join this world leading manufacturer of electronic test, force measurement and calibration equipment.

SALARY: £35,000 - £40,000 base 25 days holidays Stats Pension

LOCATION: Bognor Regis

THE COMPANY:

We are one of the world’s leading manufacturers of Materials Testing and Force Measurement machines along with Pressure and Temperature Calibration Instrumentation that provide the highest levels of performance and capability for production testing, quality control, laboratory testing and Calibration of Critical Process Instrumentation.

Amongst our many brands those such as JOFRA, Crystal, Chatillon & Lloyd Instruments are some of the most well-known and highly respected in their fields of expertise.

THE OPPORTUNITY - Internal Technical Support Engineer – Test & Measurement

Whilst in this role you will be responsible for offering the highest levels of technical advice, support and solutions to our end-users, distribution network and reseller clients working across a wide range of manufacturing technologies including Pharmaceutical, Marine, Petrochemical, Food, Health & general engineering.

Working alongside your colleagues in the technical sales office in Bognor Regis this position will expose the successful candidate to some of the most technologically exciting and innovative electronic test, measurement and calibration products in the market and is fundamental to the on-going success of the business.

THE ROLE WILL APPEAL TO CANDIDATES WHO CAN:

> Give high level and in-depth technical advice and solutions to a wide range of end-users, distributors and resellers via phone, email, conference calls etc.
> Quote and handle inquiries for Products, Service and Calibration
> Display the ability to get to the root of the problem quickly and troubleshoot issues or escalate as appropriate
> Translate technical product information into strong customer value propositions
> Work with clients to establish viability of repair or replacement and escalate to the Sales team if needed
> Direct overseas client enquiries to the correct Distributor

PERSON REQUIREMENTS - Internal Technical Support Engineer

> Degree in Electronic Engineering, Electro/Mechanical Engineering or a similar technical discipline
> Knowledge of performance programmable logic controllers, sensors, test, measurement and/or calibration equipment would be useful
> Experience of working in a technical support function either face-to-face or via phone i.e. Technical Service, Service Engineer, Internal Technical support
> Strong customer service focus
> Able to work independently and on own initiative
> Excellent knowledge of Microsoft Office
> Passionate about all aspects of new technologies
> Enthusiastic and self-motivated, with the drive & desire to provide an excellent service
> Great communication & interpersonal skills as this role works closely across cross functional internal teams and with customers
> Strong administration skills specifically those pertaining to the maintenance of documentation
> Fluency in English

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Electronic Engineering, Electronic Instrumentation, Electro-Mechanical Engineering, Precision technology, Electronic Test & Measurement, Calibration, Sensors, PLC’s, Programmable Logic Controllers, Materials Testing, Force Measurement, Temperature Simulators, Pharmaceutical, Marine, General Engineering, Petrochemical, Food, Health, Cosmetics, Medical, Internal Technical Support Engineer, Inside Technical Support Engineer, Service Engineer, Internal Technical Sales Support, Internal Sales Engineer, Electronics Engineer, PLC Engineer

Please Note - Wallace Hind Selection have been selected as our exclusive retained partner so any direct applications from candidates or agencies will be forwarded on to them.

INTERESTED? Please apply to our retained consultant Tracey FitzGerald quoting Internal Technical Support Engineer - Electronic Test, Measurement & Calibration Equipment reference TF1709-23 to DD: 44 (0)1604 683304 Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: 44 (0) 1604 758857. Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.