Are you a Customer Service Advisor in a FMCG company looking for a part time role in a growing organisation that values their employees with flexible working hours and offers personal development.
SALARY: £21,000 Pro rota
· Flexible Part Time Hours
· 30 Days Holiday (Pro Rota)
· Annual Occupational Health Checks
· Staff Shop Memberships (discounts for retailers, gyms & restaurants), Costco membership,
· 10% Discount on UK Holiday's
· Free Onsite Parking
· Pensions 3.5%
COMMUTABLE LOCATIONS: Northampton, Daventry, Kettering, Wellingborough, Towcester,
JOB SPECIFICATION: Customer Service Advisor - Part Time (30 hrs)
We are looking for a confident individual who doesn't conform to the norm and wants to make a positive impact by improving the customer journey.
You will be communicating with a variety of customers via phone, email and social media whilst delivering high end service at all times.
Other responsibilities include;
· Dealing with customer queries and offering the best solution using your own initiative and following up to ensure a satisfactory resolution
· Successfully working to daily targets and ensuring business SLA'a are met
· Leading and attending weekly quality monitoring sessions to achieve business benchmark of 95%
· Assisting the Consumer Team Leader to manage a new trial & subscription process, handling the complete customer journey in accordance with the brand values.
· Sharing consumer feedback with internal stake holders.
REQUIREMENTS: Customer Service Advisor - Part Time (30 hrs)
We actively promote hearing new ideas to improve our service (customer satisfaction is our highest priority). You must be committed and take genuine interest by building rapport and always have the desire to exceed customer expectations.
The successful candidate will need to have the following;
· Flexible, positive and proactive attitude with proven ability to multi-task, manage and organise priorities.
· Excel skills are crucial you will need the ability to build and analyse reports
· Experience within customer service environment
· Get up and go attitude
· Team player with good interpersonal skills
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:
Customer Service Representative, Customer Service Advisor, Consumer Service Advisor, Customer Service Assistant.
INTERESTED? Please apply to our consultant Lauren Lloyd quoting Customer Service Advisor - Part Time (30 hrs) and reference LL15277 to DD: 44 (0)1604 683325 Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: 44 (0) 1604 758857. Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.