What does Customer Service mean to you? If your answer is; Passionate about helping people, going above and beyond to solve customer queries, patience in dealing with those irregular situations then we have an opening for 2x Customer Service Advisor Roles based in our St Albans depot.
·28 days holiday inc. Bank Holidays
LOCATION: St Albans
COMMUTABLE LOCATIONS: The role is based in our St Albans office however our current employees commute from; Hemel Hempstead, Hatfield, Edgware, Luton, Welwyn Garden City, South Mimms, Harpenden and Watford.
JOB SPECIFICATION: Customer Service Advisor
We are the UK’s largest delivery network and have a new opportunity for 2X Customer Service Advisors to join our small, close-knit B2B customer service team. Majority of your role will be speaking with clients who are sending out parcels to their customers and liaising with colleagues within our 105 depots around the UK. This is not a call enter environment but somewhere where you will be given authority to make the decision to resolve a customer query and be treated like an adult.
Some responsibilities will include;
·Handling general customer and depot queries by phone and email 80% of which will be inbound
·Confidently working as part of a team of 8 to resolve on average 110- 140 calls and 175 -200 emails per day
·You will be working on a 2-hour response time for all emails and a 5% drop rate for calls
·Setting up new accounts, producing quotes, querying missed deliveries and general updates
·Updating in house systems and Excel spreadsheets
REQUIREMENTS: Customer Service Advisor
We are a friendly and attentive team with a passion for delivering high levels of customer service and require 2 like-minded individuals to ideally start on the 3rd June 2019. To be successful in this role you will need the willingness and attitude to get the job done and resolve any issues; You will have had experience in;
·Delivering Customer Service within an office environment
·Adhering to set SLA’s
·Managing your work load and multi-tasking
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:
Please Note - We have been selected as the exclusive retained partner for this role so any direct applications to our client from candidates or agencies will be forwarded on to us direct.
INTERESTED? Please apply to our retained consultant Lauren Lloyd quoting Customer Service Advisor and reference LL15469 to DD: 44 (0)1604 683325 Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: 44 (0) 1604 758857. Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.