Operations Manager

A proven Operations Manager / Head of Operations is required to head up the strategic review and management of operational improvements across the entire supply chain of our Not for Profit business, including quality & supplier management and regulatory compliance, all based out of our Peterborough location.’

SALARY: £40,000 - £55,000

BENEFITS: 25 days holidays Pension

LOCATION: Peterborough

COMMUTABLE LOCATIONS: Cambridge, Northampton, Kettering, Corby, Milton Keynes, Bedford, Leicester, Grantham, Nottingham

JOB DESCRIPTION - Operations Manager / Head of Operations

This role will appeal to you if you want a ‘blank sheet’ opportunity to lead Operations in a business that values autonomy and individuality. You will have the chance to consolidate your experience and use your skills to define your own role at a senior strategic level.

As a result of ongoing growth, our operational activities are becoming more complex and this has led to the creation of a new position. We require an Operations Manager / Head of Operations to take the strategic lead across our entire supply chain.

You will be responsible for strategic direction across:

·Supply Chain Management – encompassing budgetary ownership for supply chain activities, including: outsourced warehousing & fulfilment, stock reconciliation, costs (freight, handling, storage, distribution, and returns), forecasting, cost of sale and all associated records

·Quality & Risk Management – including the strategic development & management of quality & risk policies, supplier KPI’s and ISO 9001 audit.

·Supplier Relationship Management – incorporating ownership of the supplier contracting process, review of tender documentation and contract negotiation / re-negotiation.

·Regulatory Compliance – ensuring our technology, enterprise and suppliers meet all applicable regulations through the delivery of a cultural change around the new regulatory compliance system.

Each of these critical areas is currently operating well and the current team are highly capable but as we grow and become busier, it is vital that we have a strong strategist at the helm to ensure we keep improving our systems & processes; to ensure we deliver the commercial services strategic vision.

Operations Manager / Head of Operations profile:

To be considered for this role you MUST have a proven track record in Operations across a Supply Chain environment and be used to managing a large number of suppliers across multiple continents with a complex physical product supply chain.


·Be knowledgeable around the UK import and technology regulatory environment
·Have a demonstrable ability to achieve delivery against hard deadlines
·Have experience of successful continuous improvement delivery
·Be a highly capable leader, able to manage both your own team and communicate effectively as a part of the Senior Management team

Although based from a single location, you will be required to attend meetings with suppliers in the UK and internationally on occasion.


We are a multi-million pound organisation that has personal welfare at its core. Dedicated and passionate about improving lives through our growing portfolio of products and services, now is a great time to join us as we re-shape the future of our business.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Head of Operations, Operations Manager, Supply Chain Operations Manager, Operations Director, Retail, 3PL, Supply Chain, Distribution, Warehousing.

Please Note - We have been selected as the exclusive retained partner for this role so any direct applications to our client from candidates or agencies will be forwarded on to us direct.

INTERESTED? Please apply to our retained consultant Lee Henning quoting Operations Manager / Head of Operations reference LH14793 to DD: 44 (0)1604 683314 Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: 44 (0) 1604 758857. Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.