Based in St Albans we are an established delivery/courier business looking to add a Senior Customer Service professional to manage our Key Accounts. We are big on personality and value your approach, we are after a team player who places the same importance and significance on customer service as we do.
BASED IN:: St Albans
You could Commute from; Hemel Hempstead, Hatfield, Edgeware, Luton, Welwyn Garden City, South Mimms, Harpenden and Watford
JOB SPECIFICATION: Senior Customer Service Advisor
Account Management and customer service done well. As the key account contact you will take ownership and be given the authority to work closely with both the key clients for the business and with our sales team. Ensuring we maximise the relationship enabling you understand the clients business needs, frustrations and ultimately solve issues or incidents as they arise.
Approximately 20/30% of your work load will be the sole manager for the larger key accounts (the remanding time is spent on general enquires). The enquires are both phone and email based, whilst the majority is inbound, clearly some outbound calls to respond/reply is critical.
· We work hard but respect (and welcome) occasional down time. Its 08.00 - 17.00 and our clients business relies on what we do to ensure their end customers are happy.
· We are not a huge call centre with 100's of KPIs, we are a small team where common sense and 'doing the right thing' prevails.
· Just so you know we take c100 calls and 150 emails per day (per CSA).
· If you are not sure what a customer service role implies we are not the right business for you.
REQUIREMENTS: - Senior Customer Service Advisor
We want you to tell us, that way we will know your values, ethics and opinions match ours.
Ultimately you will have worked in an office environment, however, we are not a shiny bank so you need to be comfortable with a business unit/industrial park office.
We use an in house CRM system which is based on Excel, but we will train you on how to use this.
There is free parking, a great bunch of people and the boss even buys lunch from time to time.
Medium sized courier service based in St Albans servicing major clients around the UK.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Senior Customer Service Advisor, Client Manager, Key Account Manager, Client Services Advisor
Please Note - We have been selected as the exclusive retained partner for this role so any direct applications to our client from candidates or agencies will be forwarded on to us direct.
INTERESTED? Please apply to our retained consultant Lauren Lloyd quoting Senior Customer Service Advisor and reference LL15470 to DD: 44 (0)1604 683325 Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: 44 (0) 1604 758857. Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.