Technical Support Engineer

We’ve just promoted our current Technical Support Engineer to become a Sales Manager – are you their replacement? Qualified Mechanical Engineer with some customer dealing experience required for this hybrid Technical / Sales / Design / Service / Applications Support Engineer role.  
BASIC SALARY: Up to £35,000
· Company Car / Allowance
· Sales Team & Company Bonuses (OTE £6k)
· 25 Days Holiday
· Access to full benefits package including pension and healthcare
LOCATION: Office based at Milton Keynes site.
COMMUTABLE LOCATIONS: Northampton, Bedford, Luton, Banbury, Daventry, Wellingborough, Dunstable, Aylesbury,
JOB DESCRIPTION: Technical Support / Applications / Design / Sales Support Engineer : Milling Machines
This is a really diverse role incorporating a variety of functions.  
These include:
· Sales Support – working alongside the Sales Manager, dealing with current and potential customers via telephone and face to face (either at Milton Keynes and at client sites UK wide)
· Sales administration / order processing / customer service
· Application Engineering – CAD / CAM using 2D & 3D packages.
· Small amount of service work – fault finding, repair, installation and commissioning
· Plus occasional work at exhibitions
KEY RESPONSIBILITIES: Technical Support / Applications / Design / Sales Support Engineer : Milling Machines
As our Technical Support Engineer, you’ll be interacting with customers – as customer support / sales administration and eventually even pro-active sales – if that’s your thing.  
You’ll be providing technical advice, dealing with problems and sourcing solutions.  Don’t worry – the team are experts and will have most of the answers until you do.  
You’ll get full product training on our range of high speed precision CNC Milling / Machine tooling products.
PERSON SPECIFICATION: Technical Support / Applications / Design / Sales Support Engineer : Milling Machines
You’ll be an Apprentice / ONC / HNC / Degree Qualified Mechanical Engineer with some exposure (via
work or experience) to CAD / CAM software – e.g. Solidworks / AutoCAD / Fusion 360 / Mastercam.  In an ideal world, you will have some understanding or exposure to CNC Milling.
You’ll have some sort of customer facing / client relationship experience. This could be from a sales / design /  service / applications / project or technical support background – for example.
Established over 30 years ago and sister company of a large International group.  We have an excellent track record of promoting from within, are consistently profitable and keep our staff.  We’re a pretty great place to work too – but we would say that.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:  Technical Support / Project Engineer / Applications Engineer / Design Engineer / Sales Support Engineer / CNC Milling Machines / Precision Engineering / High technology sensors /
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.
REF: SP15988, Wallace Hind Selection

Type: Permanent