The Challenge

The client was experiencing growth and needed to strengthen their team with two key hires: an Account Manager and an L&D Coordinator.

As a relatively small business operating within a niche market, they faced several recruitment challenges. Their team travelled extensively, requiring employees who could work flexibly and adapt to changing priorities. Additionally, they did not have fully developed job descriptions or clearly defined role requirements, making it difficult to attract and assess suitable candidates.

Due to the demands of running the business and supporting their clients, the leadership team had limited time to dedicate to the recruitment process. They needed a recruitment partner who could invest the time to understand their business, culture, and long-term objectives, while also helping shape the roles themselves.

Through a series of detailed consultation meetings, we worked closely with the client to define the requirements of each position, understand the company culture, and identify the skills, behaviours, and experience needed for long-term success within the organisation.

What were their challenges?

• Limited time and internal resource to manage recruitment
• Operating within a niche market with a restricted talent pool
• Need for flexible candidates who could adapt to a fast-paced, travel-focused environment
• No formal job descriptions or fully defined role requirements
• Importance of securing candidates who would align with the company’s culture and values

The WH Solution

• Conducted detailed consultation meetings to understand the business, culture, and long-term hiring objectives.
• Created and refined job descriptions for both positions based on the client’s needs.
• Mapped the market and identified both active and passive candidates with relevant experience and transferable skills.
• Managed the end-to-end recruitment process, including candidate sourcing, screening, interview coordination, offer management, and regular market feedback.

The Results

Successfully placed an Account Manager and an L&D Coordinator within the business.

Both candidates have now been with the company for more than six months and have become well embedded within the team. The hires have increased team capacity, enabled the business to better support its growing client base, and provided additional flexibility across key operational functions. The success of these placements has also led to the development of an ongoing recruitment partnership with the client, who will use us a recruitment partner for roles moving forward.